Special Ideas - Frequently Asked Questions

You can either use the online shopping cart for a fast, secure order, or you can call us Monday through Friday between 10 - 6 Eastern Time at 1-800-326-1197. Outside the USA, the number is 1-812-834-5691.

You can fax in an order to 1-812-834-5693. You can use this site's order form, or just drop us a note at orders@special-ideas.com. You can also mail this order form to Special Ideas, PO Box 9, Heltonville, IN 47436.

When are store hours?

We are open Monday through Friday from 10 to 6 Eastern time. 1-800-326-1197

What are payment options?

We accept Visa, Master Card, American Express or you can send us a check. Payment must be received before items can be shipped. For this reason, rush orders must be paid for by credit card. Net 30 terms are available only to agencies of the National Spiritual Assembly. Remember that for the most part, all our customers have the same or similar deadlines and want all rush orders at the same time.

What are shipping terms and options?

We ship by United Post Office and UPS. Shipping within the continental US is $7.50 on orders under $100 and 7% after that. Rush service is billed at cost plus $5.00. If ordering by mail, then include a phone number in case we have questions. Payment must be received before order will be shipped.

What about international orders and outside the 48 states?

We ship several international orders each week. They require filling out custom forms and more handling. Therefore we like a $100 minimum plus shipping at cost, and a $3.00 handling fee. Credit cards are preferred. Checks should be in US funds, drawn on a US bank. If shipping is significantly more than 15% you will be credited or billed. Orders to Canada have a minimum for $50 plus shipping at cost, and a $5.00 handling fee. Exceptions can be made for very small and light items like a single item of jewelry or prayer beads. Call for your order for estimates on shipping. Credit cards are easiest, since they do the exchange rate for you, but you can also send us a check in US funds drawn on a US bank.

What is the Satisfaction Guarantee?

We really want you to be happy. If you get something that isn’t what you wanted or that you don’t like, please contact us. If you have a bookstore and some designs or sizes are not moving, contact us to exchange them for something that is more popular to your customers. In general there is a 5% restocking fee and we love to help you out, but we can’t usually take returns on discontinued items. If you do want to return an item, give us a call first and also, please include a note with the return. That way, no matter who opens the package, we will know what you want.

How long till Delivery?

Most orders go out within a day or so of our receiving them. But not always. If you have a required date, tell us. We handle all orders with any required date before orders with no required date. T-shirts that are custom printed can be a couple days slower. However, if you don’t indicate a date you need the order by and we are waiting on a shipment, we might hold it for up to a week to avoid backordering an item. Shipping from here to California is a whole week. So try to allow two weeks for your order to arrive. If you have only order literature or books in bulk, they might go out by media mail and that can be slow. Don’t keep secrets! Warn us if you have an event coming up on a special date or you really want your package to go out immediately. Please don't just assume that because it always gets to you immediately, that it will the time you really need that to happen.

What about rush orders?

We do everything we can to get an order out on time. If you call us in the morning, we'll usually be able to tell you if everything is in stock and get it out that day. If you put a rush order in over the internet, also call us to be sure we pick it up. Otherwise we might not get it out until the next day.

If you are willing to pay for faster shipping, you must call us. Saturday delivery is an extra $10 on top of the overnight charge. If you want to place a rush order give us a call and we can let you know about all your options. Currently we're not taking any rush orders online. Please call!

Can you do custom products?

If you have a special need for a major project and need more than 1,000 of something, please call for ideas and consultation on product ideas. We do some custom design as time permits and sometimes we will be reprinting an item soon and may be add your community information so part of a reprint.

Do all items pass review?

Yes, All items sold by Special Ideas have been properly reviewed and have passes the literature review process of the National Spiritual Assembly.

Is this website secure?

Special Ideas uses a Verisign certificate assuring that all information that is entered is encrypted and cannot be accessed by any outsider. All transactions are 100% secure. You can be certain that no provided information will be sold or traded to others for any reason.

Can I submit a book, music or product idea for publication or distribution?

Of course! Sometimes we are overrun and we are currently way behind on getting back to you. We try to check out and pick up recommendations wherever possible.

My Account

– View My Cart

– Login

– Create a New Account

Print Page

Topics

New

Summer Specials

Articles

Closeouts

Environmental

Gifts